Free Delivery on orders over £35
Standard Delivery £6 on orders under £35
Average delivery is 2-3 working days, however in certain circumstances delivery may take longer.
A standard surcharge applies to deliveries to remote postcode areas. This cost will appear on the checkout once the delivery postcode is entered.
PEAK ORDER TIMES
Occasions throughout the year such as Valentine's day and Christmas are always very popular and extremely busy times at Eden Mill.
We never want you to be disappointed so would always recommend that you don't leave ordering until the last minute.
Weather, seasons and road conditions can have potential consequences for deliveries. You should order products in good time to avoid any consequential disappointment that might otherwise have been avoided.
WHERE'S MY ORDER?
When you place your order, you'll receive a confirmation of order email from us. You'll then receive an email from our courier when your parcel is in the delivery process. There will be a link in the email taking you to your personal order tracking area. Once it has been dispatched, you'll be able to see the tracking code for your delivery and be able to plan for its arrival. If you're unable to track your order directly with the courier for any reason, please contact us (quoting your order number) for assistance.
REMOTE POSTCODE AND INTERNATIONAL DELIVERY
A remote postcode is defined as islands and highlands; or a postcode/zip code that is difficult to serve; or a suburb/town that is distant, inaccessible or infrequently served. A surcharge is applied per shipment when the delivery destination location is remote.
Below is a list of remote postcodes where surcharges are applied by our courier.
AB31, AB££, AB34, AB44, AB45, AB54, AB55, AB56,, FK18, FK19, FK20, FK21, GY9, HS1, HS2. HS3, HS4. HS5, HS6, HS7, HS9, IM1, IM2, IM3, IM4. IM5, IM6, IM7, IM8, IM9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV36, IV4, IV40, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV51, IV52, IV53, IV54, IV55, IV56, IV6, IV63, IV7, IV8, IV9, KA27, KW6, KW7, KW8, KW9, PA20, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, ZE1, zE2, Ze3, PH34, OH34, PH35, PH36, PH37, PH38, PH39, PH40, IV37, IV50, IV57, IV58, IV59, IV60, IV61, IV62, IV63, IV64, I65, IV66, IV67, IV68, IV69, IV70, Iv70, IV71, IV72, IV73, IV74, IV75, IV76, IV78, IV79, IV80, IV77, IV85, IV80, IV81, IV82, IV83, IV84, IV86, IV87, IV88.
Delivery timescales will not follow our published options. Due to Ministry of Defense guidelines, we do not ship spirits to BFPO addresses.
RETURNS AND REFUNDS
PROBLEM WITH YOUR ORDER
If you have problems, please get in touch with us right away. Use any of the methods in the following paragraph. We'll work on fixing the problem as a priority. We'll make all our best efforts to make sure your experience is perfected. Consumer rights are a complex area, so the conditions below here may apply. But always remember that UK consumers have strong statutory rights. We'll always respect these (good service always should!).
You have up to 14 days to change your mind about anything you buy from us (the returns period). If you bought it online, the returns period begin when the goods reach your delivery address. If your order is sent as multiple parcels, the returns period starts when your last parcel is delivered. You can return the product by either using our contact form or emailing us directly on email@example.com e-mailing us within the returns period. You should tell us clearly why you are cancelling/returning because the reason may affect your statutory rights. We'll advise on the process and the returns address at that time. Non faulty goods returns: Unless product contents are found to be faulty, you can't return any perishable liquids (beer, spirits, etc.) for refund if you've broken the seal. If goods are not faulty, we will still accept returns but we are unable to refund the delivery charges you paid during purchase, or the return delivery cost you incur.
Faulty goods returns: Please telephone us on+44 (0) 1334 834 038 if the contents of your liquid appear to be faulty. Because of potential health and safety reasons, we need to know right away. If the product is perishable and our distillers assess it as faulty, we'll pay you for reasonable return delivery costs too so make sure you tell us how much you paid. In either event, when returning a product, please send it to us in a safely packaged way. You need to make sure the goods you're returning can't be damaged in transit. If the product isn't perishable, our retail team will assess its faultiness and decide whether we should cover your reasonable return shipping costs.
Agreed refunds will be made to the debit or credit card you used with us. We'll process the refund to you on the day we receive the goods you're returning. In the case of faulty goods, we'll also refund the cost of the delivery charge you paid us.
Buying online often means you'll use a payment facilitator (like Barclaycard, PayPal, etc.). Some of these companies provide facilities to complain to them about the goods you received, for instance by querying a payment on your bill. If you use these facilities, we will in turn only deal with you via those facilities. Once you use the facility (e.g. by raising a PayPal dispute), the terms set out by that business will be used instead. These terms may be more limited than the ones offered here.